Responsibilities

Join the WINNING TEAM at IGT Global! We seek a Lottery Field Services Technician in Hammonton, NJ, to join our prestigious and award-winning lottery services organization.

The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations . The Field Service Technician maintains service equipment at Retailer (customer) locations.

Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Your role as a Lottery Field Services Technician is crucial in maintaining the continuous operation of IGT equipment. You will be responsible for ensuring that our equipment is always in top condition and promoting uninterrupted customer service.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• Deliver basic training to new retailers or refresher / remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• As a Lottery Field Services Technician, you will have the opportunity to contribute to the improvement of our procedures.

Your insights and recommendations for equipment problems, reporting activities, and procedure improvements will be highly valued.

Playing for What Matters Most!-YOU

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :

Company vehicle to take home for work use only

Work Schedule - Tuesday through Saturday, 8 : 00 AM to 5 : 00 PM

Medical benefits on day one of being an IGT employee

12 paid holidays plus two floating holidays per year

Three weeks of paid vacation per year, prorated first-year

401K with employer match and 100% vested on day one

Company-paid parental leave, life insurance, short-term disability, and long-term disability

Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required

1 years of electronics, repair, field, or related industry experience.

Skills Required

• Knowledgeable in electronics, data communications, or related area of expertise.
• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and / or; be exposed to inclement weather during some installations.

Keys to Success

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• LI-LF1
1 day ago