Title: Help Desk Specialist

Summary: IHL is looking for Help Desk Specialist to join our team! 

About IHL: IHL Group is a New York City-Based, trend-driven company specializing in Women and Children’s apparel.

IHL Group was established in 2007. Since it opened its doors, IHL Group has securely positioned itself as a recognized manufacturer and wholesaler with its North American and global presence across all major channels.

Responsibilities:

• Provide first-line technical support to internal users (designers, sales, marketing, etc.) via phone, email, and in-person assistance.
• Troubleshoot a variety of technical issues related to Windows and macOS computers, including software installation, network connectivity, and peripheral devices.
• Assist with basic server administration tasks on our Synology NAS systems.
• Document technical issues and resolutions to ensure knowledge transfer and efficient problem-solving.
• Maintain a positive and professional demeanor while providing excellent customer service.

Qualifications:

• Bachelor's degree in Information Systems Management, Computer Science, or a related field (preferred).
• Minimum of 2 years of experience in a technical support role.

Technical Skills: 

• Proven ability to troubleshoot and resolve technical problems in a fast-paced environment.
• Strong working knowledge of Windows and macOS operating systems, including common applications and troubleshooting procedures.
• Familiarity with basic networking concepts (e.g., network connectivity, IP addressing, troubleshooting).
• Experience with Synology NAS systems (a plus).
• Experience with Unifi network infrastructure (a plus).

Certifications: 

• CompTIA A certification (preferred).
• Other relevant IT certifications (e.g., Network , Security ) (a plus).

Job Logistics

Location: New York, NY – Midtown West

Compensation: The anticipated base salary range for this position is $40,000-$60,000

IHL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.