The IHOP Assistant Manager reports directly to their General Manager. The assistant manager directly supervises IHOP restaurant's employees. Their primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan

Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization

Managing the restaurant floor, focusing on regular contact with guests.

Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.

Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.

Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

Completing all required reports and paperwork accurately and on time.

Maintaining personnel files with appropriate employment and legal documents.

Available to work days, nights and weekends

Requirements:

High school diploma or equivalent experience

Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.

Basic computer skills including Email, MS Excel, MS Word is a plus

The above is not an all-inclusive job description.

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Casual dining restaurant

Shift:

• 12 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Restaurant management: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Beaumont, TX (Required)

Ability to Relocate:

• Beaumont, TX: Relocate before starting work (Required)

Work Location: In person