Employment Type: Full time Shift: Day Shift Description: At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. • Benefits from Day One • Daily Pay • Career Development • Tuition Reimbursement • On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) • Referral Rewards Under the direction of the Director of Patient Relations, supports Loyola University Health System administration, physicians, and staff in responding to problems, concerns and complaints expressed by patients and families. Conducts investigation, notifies appropriate managers and physicians, analyzes and works toward resolution of complaints to increase patient and family satisfaction. The Patient Relations Specialist is responsible for addressing patient and family concerns by interviewing patients, families, and staff. This role involves accessing clinical information systems to investigate complaints, facilitating multi-disciplinary care conferences, and implementing plans for resolution. The specialist monitors complaints to ensure complete resolution, documents actions taken, and provides follow-up assistance for Advance Directives. This position requires effective communication with various departments to ensure timely and satisfactory resolution of all patient issues. Position Requirements: Minimum Education: Required: Bachelors Degree OR equivalent training acquired via work experience or education Preferred: Bachelors Degree Specify Degree(s): Healthcare related field Minimum Experience: Required: 3-5 years of previous job-related experience Preferred: 6-10 years of previous job-related experience Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.