Job Summary

The Senior Agent Contracting and Commissions Specialist proficiently facilitates complex elements of the agent contracting relationship and commission payment process to ensure compliance, accuracy and a strong customer service experience for our distribution partners. The Senior ACC Specialist exercises a high level of independence and assists ACC Manager with training and assisting less experienced members of the team.

Primary Responsibilities

• Operate with strong knowledge of regulatory requirements of assigned states to ensure appropriate onboarding
• Assist ACC Manager with agent and department audits
• Assist ACC Manager in training less experienced team members on department procedures and responsibilities
• Provide enhanced level of personalized customer service for key distribution partners in coordination with assistance from ACC Specialist assigned to corresponding states
• Serve as department representative on Company committees and task forces as assigned
• Handle commission related inquires and/or adjustments, including those escalated by team members
• Manage debit balance and ACAP processes per department procedures
• Aid Financial Services Department in processing EFT returns
• Review and code department invoices as necessary to help facilitate approval
• Manage returned checks and process voids, in absence of ACC Specialist III
• Update internal systems as necessary including, but not limited to, agent appointments, renewals, replacements or terminations as assigned
• Perform other agent onboarding & contracting functions for assigned states and assigned special agencies including but not limited to:
• Review submitted agent onboarding documents to confirm accuracy and completeness
• Process agent applications in accordance with department standards
• Perform ongoing agent administration for assigned states and assigned special agencies including but not limited to:
• Respond to agent inquiries and initiate agent correspondence regarding general administrative items and associated daily tasks
• Process state billings, renewals and agent of record arrangements for select states
• Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters for select states
• Manage agent transitions due to death including, but not limited to, performing necessary system updates, processing final and/or beneficiary payments Perform basic commission accounting for assigned states, states of ACC Specialist I and special agencies as assigned to include:
• Set-up commission scales to facilitate appropriate and accurate payment
• Pay and calculate commissions or commission splits as necessary in assigned states
• Process IRS Levy payments and other similar wage garnishments per procedural schedule
• Conduct other duties as assigned

Qualifications

• Bachelors Degree required
• Previous insurance industry experience required
• Strong track record of reliable performance within agent contracting and/or commissions strongly preferred
• Insurance and/or compliance industry designations strongly preferred
• Leadership qualities including but not limited to demonstrated initiative in completing one’s own tasks, providing proactive, critical thinking and assisting team members with such
• Ability to effectively prioritize and monitor work to achieve timely results
• Ability to maintain confidentiality and adhere to privacy standards
• Ability to learn systems processes and procedures quickly
• Flexible and adaptable to changes
• Highly motivated, organized and attentive to details
• Comfortable in fast-paced environment
• Ability to work successfully in a team environment, both individually and collectively
• Ability to work under pressure and remain focused
• Above average problem solving skills
• Strong communication skills, both verbal and written
• Excellent organization and time management skills
• Ability to motivate and support team members
• Proficient computer skills including MS Word, MS Excel, MS Outlook PowerPoint and the Internet