Duties & Responsibilities

• Manage the functions of the Academic Affairs Office Serve as the office’s front line and traffic manager for student, faculty, and public interaction.
• Independently address routine student questions, including answering phone calls and responding to walk-in traffic.
• Direct individuals to appropriate resources as needed. Oversee the ISE GS/POE email accounts, answering inquiries and escalating to appropriate individuals, as needed.
• Develop templates to respond to common/standard inquiries.
• Coordinate/attend events associated with ISE GS/POE such as, but not limited to, information sessions, recruiting events, welcome events, MERGE/ASPIRE visits and appreciation events. This includes determining who should be in attendance, sending invitations, managing attendance, room reservations and catering orders, etc. Maintain confidential student records and related systems.
• Conduct document reviews, including academic plans, thesis reviews, graduation checklists, and transcripts (official versus unofficial) based on guidance from ISE GS/POE staff and/or the Graduate College.
• Follow up with students as necessary to confirm completion.
• Pull data and create admissions reports as requested for graduate committee review.
• Work in Admissions database to update student records as needed.
• Communicate with faculty regarding deadlines and other academic related activities.
• Based on direction from ISE GS/POE staff, update documentation and notify all relevant parties of policy/procedural changes related to ISE degrees.
• Maintain operational role related to using the P-Card and T- Card (Cardholder) Plan logistics for Graduate Seminar Series including:
  • making hotel accommodations, meal reservations, contacting speakers for information,
  • creating itineraries and fliers and maintaining student information in course management website (Canvas, etc)
  • Collaborate with other ISE Academic Programs Staff and faculty for preparation of classroom and final exam schedules
  • and liaise with Facilities Management and Scheduling (FMS) regarding graduate programs classroom usage and special event reservations.
• Provide clerical support including oversight and communication of financial transactions.
• Manage registration and class schedule Utilize Banner for student schedules and records, instruction forms, checklists for faculty, and semester elective listings.
• Maintain student enrollment and complete Banner registration and enrollment transactions as required.
• Monitor and provide updates on enrollment information to the ISE GS/POE office and departmental leadership, as requested.
• Instruct and direct faculty regarding grade entry and faculty grade correction.
• Other duties as assigned.