Details:

• Hours: 40 hours/week
• Locations: Washtenaw (2111 Golfside Rd., Ypsilanti) & Oakland (6888 W Maple Rd., West Bloomfield)
• Typical Hours: 7:30AM-3:30PM (M-F), flexible
• Salary: $18/hr - $23/hr
• Hybrid Position Expectations: In-person 4 days/week (2 in each clinic) and 1 day remote to start. Once training is complete and competency in role is shown, in-person requirement will be 2 days/week (1 in each clinic) and 3 days will be remote.

Company Description:

Illuminate ABA therapy is a therapy group that provides tailored programs to individuals diagnosed with Autism Spectrum Disorder (ASD) and other developmental disabilities. We have an experienced team of BCBAs and RBTs who work closely with parents to develop an individualized treatment plan that guarantees success for every child based on their individual learning style. The team works with children to build communication, behavior, cognition, social skills, play skills, and more. Illuminate ABA provides services in the comfort of the child's home or in clinic settings (depending on family/child preference) and on their schedule.

Job Description:

This is a full-time hybrid role for a Scheduling Coordinator located in West Bloomfield, MI and Ypsilanti, MI (please see details section for in-person requirements). The Scheduling Coordinator for our ABA Therapy Company coordinates schedules for our clients and staff while exhibiting top-notch communication and organizational skills. Technological proficiency is essential for managing platforms and documentation. This role thrives on collaboration and attention to detail, ensuring accuracy while maintaining a customer-centric approach in family interactions. Consistency in opening the clinic on time and meeting deadlines is crucial.

Requirements:

• Strong written and oral communication skills.
• Strong organizational skills and ability to develop efficient systems.
• Demonstrated flexibility and adaptability in responding to the dynamic nature of ABA therapy scheduling. Ability to adjust schedules based on client needs, staff availability, and unexpected changes.
• Comfortable using technology for scheduling platform, communication, and documentation purposes.
• Strong interpersonal skills for effective communication with both staff members and clients.
• Ability to collaborate with clinicians and other team members to optimize scheduling outcomes.
• Ability to catch discrepancies and ensure accuracy of scheduling changes and documentation.
• Effective time management skills to handle daily responsibilities, attend meetings, and respond promptly to scheduling changes.
• The ability to prioritize tasks and manage competing demands efficiently.
• A customer-focused approach when communicating with families regarding scheduling changes, cancellations, and other matters.
• Ability to handle inquiries and concerns in a professional and empathetic manner.
• Reliability and consistency in opening the center daily on time and responding promptly to scheduling changes.
• Ability to meet deadlines and fulfill responsibilities consistently.
• Access to technology (laptop, phone, etc.)
• Related associate or bachelor's degree (Health Administration, Psychology, Communication, etc.) or equivalent experience with ABA, schooling, and/or scheduling preferred.

Responsibilities:

• Tracking and updating ABA schedule changes daily.
• Maintaining and optimizing weekly ABA schedule for staff and clients.
• Follow procedure for starting new clients in accordance with company protocol, local county CMH, and/or private insurance standards.
• Inputting authorizations into medical record system, tracking/auditing authorization usage, updating insurance information.
• Auditing SOAP notes daily and communicating with staff members to submit notes in a timely manner.
• Attend weekly 1:1 meeting with supervisor and any other scheduling related meetings.
• Contact families regarding cancellations, upcoming schedule changes, and holiday breaks.
• Communicate with Lead BCBA and clinicians regarding client hours, parent communication, starting clients, etc.
• Open the clinic daily on time and respond to scheduling changes promptly as they come in.
• and more!

Benefits:

• Competitive rate commensurate with experience.
• Health, dental, and vision insurance.
• Supportive and collaborative work environment.
• FSA/HSA
• Generous PTO
• Referral bonus program
• Opportunities for growth
• 401K