1 IT Help Desk Tech Job in Bellevue, WA
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IT Help Desk Tech
$55k-68k (estimate)
Full Time | Insurance
2 Weeks Ago
IMA Financial Group is Hiring an IT Help Desk Tech Near Bellevue, WA
ESSENTIAL JOB RESPONSIBILITIES: include but are not limited to:
$45,000—$55,000 USD
Compensation & BenefitsBeing a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?We’ve built a reputation for putting our associates firstWhat if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a teamWe provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- Supports and demonstrates IMA’s core values.
- Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
- Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs.
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance
- Document customer interactions
- Escalate issues to the next Tier with next level of difficulty
- Follow-up with customers to ensure issues are resolved
- Troubleshoot and triage end user desktop/hardware, operating system, and application problems
- Support the use and functionality of Microsoft Office 365 applications.
- Associate degree, preferred or,
- 1-2 years’ equivalent work experience in computer technology-related fields required.
- CompTIA A Certification or demonstrated equivalent work experience or certification preferred.
- 1-2 years’ current Microsoft desktop operating system, mail client and applications experience preferred.
- 1-2 years’ experience working in help desk roles required.
- Excellent oral, presentation, analytical and written communication skills required.
- Exceptional focus on customer service required.
- Some Remote work available.
- Professionalism
- Interpersonal skills
- Problem Solving
- Communicating
- Technology
$45,000—$55,000 USD
Compensation & BenefitsBeing a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.
Why Join IMA?We’ve built a reputation for putting our associates firstWhat if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a teamWe provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
- 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
- 2023 Inc. Magazine’s Best Workplaces
- 2023 Denver Business Journal’s Best Places to Work
- 2022-2023 Connecticut Top Work Places
- 2021-2023 Inc. 5000’s List of Fastest Growing Companies
- 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
- 2022-2023 Kansas City Business Journal’s Best Places to Work
- 2021-2023 Charlotte Business Journal’s Best Places to Work
- 2021-2023 Los Angeles Business Journal’s Best Places to Work
- 2021-2023 The Salt Lake City Tribune Top Work Places
- 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
- 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
- 2021 Dallas Business Journal’s Best Places to Work
- 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
Job Summary
JOB TYPE
Full Time
INDUSTRY
Insurance
SALARY
$55k-68k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/04/2024
WEBSITE
imacorp.com
HEADQUARTERS
FORT COLLINS, CO
SIZE
1,000 - 3,000
FOUNDED
1974
TYPE
Private
CEO
BRIAN SANDY
REVENUE
$50M - $200M
INDUSTRY
Insurance
Related Companies
About IMA Financial Group
IMA is a Kansas-based financial services company that offers insurance, employee benefits, wealth management and related services for individuals and businesses.
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