Who We Are

Image Solutions is a custom uniform supplier in a $23 billion industry that is growing. We design, source, manufacture and distribute uniforms for a wide variety of regional and national organizations across a broad scope of industries. We have 2 distribution centers, located in Los Angeles, CA and Cincinnati, OH. Our mission is to make our customers, team members, and partners look and feel great at work. What sets us apart is our personalized customer service, our culture and passion for giving back to those in need. We give 10% of our annual profits to charity. Read on to find out more!

Position Summary

Image Solutions is hiring an Account Coordinator to support our Account Manager. This position needs someone who is detail oriented, resourceful, responsive and a problem solver. We are looking for someone who enjoys working in a fast-paced environment, can handle multiple projects and possesses the highest integrity with the best customer intentions in mind. This person will work to enhance our customer’s experience while being a part of a team that gets things done. This is a vital role that will support the long-term strategy of the organization.

The Account Coordinator will report directly to the East Coast Manager, Customer Success.

Requirements

• Bachelor's Degree preferred
• Minimum 3 years of work experience, preferably in B2B account and sales support
• Proficient in Microsoft Office with emphasis on Excel
• Attention to Detail & highly organized; thorough and accurate data entry
• Time Management; prioritize tasks based on urgency to meet deadlines
• Problem Identification & Solving; demonstrate resourcefulness, recognize potential issues and identify solutions
• Technology proficiency; ability to learn and adapt to new technologies; Netsuite Experience a plus
• Possess a high level of written and oral communication skills with internal and external customers
• Poised and professional, assertive, positive attitude, and a team player

Responsibilities

• Proactively support Account Managers with daily tasks and projects including inputting sales orders, account setups, tech packs, and samples to assist with growing sales.
• Responsible for reconciling open sales orders and backorders.
• Maintain a high level of customer service and relationship management support.
• Develop a complete understanding of internal processes to execute customer needs. Work collaboratively with remote internal departments to ensure customer expectations are met.
• Move tasks and project(s) along with minimal supervision.
• Generate reports, analyze data and effectively navigate through NetSuite.
• Resolve issues in a manner that builds trust with customers and team members.

What’s In It For You?

• Competitive base pay and annual bonus
• A supporting, thriving team focused on work culture and environment. One where your co-workers really want you to succeed.
• Health, dental and vision insurance
• Matching 401(k) program
• An opportunity to make an impact to the success of the company
• Milestone Rewards for 5- and 10-year anniversaries with the company
• Being a part of an organization that gives back to the community
• More info: https://www.imageinc.com/careers