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4 Customer Advocate Jobs in Jeffersonville, IN

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Heartland Hire
Jeffersonville, IN | Full Time
$37k-46k (estimate)
1 Week Ago
ImageFIRST Healthcare Laundry Specialists
Jeffersonville, IN | Full Time
$39k-50k (estimate)
1 Week Ago
TSYS
Jeffersonville, IN | Full Time
$37k-47k (estimate)
7 Days Ago
Imagefirst
Jeffersonville, IN | Full Time
$38k-48k (estimate)
2 Months Ago
Customer Advocate
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$39k-50k (estimate)
Full Time 1 Week Ago
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ImageFIRST Healthcare Laundry Specialists is Hiring a Customer Advocate Near Jeffersonville, IN

Overview:

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications:

Pay: $1,100.00 per week

Shift: 4 days a week

RESPONSIBILITIES:

This is a route driver oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRSTs face to our customers and potential customers.

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
  • Product Management: load outs, inventories, quality-stains/damage, tape changes
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
  • Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
  • Truck Maintenance: timely communication of repairs, PM, accidents
  • Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements

MINIMUM QUALIFICATIONS:

  • Minimum of 3 years of experience within sales or a route sales role
  • Ability to lift 25 pounds on a frequent basis
  • Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
  • High School Diploma or equivalent
  • Valid Drivers License and Excellent Driving Record
  • Sense of direction/knowledge of area
Company Values & Benefits:

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do

Benefits:

  • Weekly pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Tuition Reimbursement
  • Referral Program
  • Great company culture
  • Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-50k (estimate)

POST DATE

06/24/2024

EXPIRATION DATE

07/13/2024

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The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.

If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Advocate job description and responsibilities

Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.

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Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.

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They assist representatives as they handle complex customer service situations or take charge of client outreach.

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They use data analysis skills to represent customer responses numerically and measure change over time.

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Manage and prepare documents for customers and follow up.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Advocate jobs

Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.

01/26/2022: Columbus, MS

The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.

04/02/2022: Norwich, CT

A good customer advocate should always try to help customers get what they want at the most affordable price.

02/20/2022: New London, CT

They should also offer different options to their customers.

02/28/2022: Boston, MA

Customers want fresh approaches that are tailored to their specific needs and will not settle for less.

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Step 3: View the best colleges and universities for Customer Advocate.

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