20 Customer Service Representative Jobs in South Plainfield, NJ
IMC Insulation Materials Corp. is Hiring a Customer Service Representative Near South Plainfield, NJ
Job Description
SUMMARY
Manage customer queries and complaints. Process orders, modifications, and escalate complaints across a number of communication channels. Prepare correspondences and fulfill customer needs to ensure customer satisfaction. Attract potential customers by answering product and service questions; making suggestions and giving out information about other products and services.
RESPONSIBILITIES
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Greet customers warmly and ascertain the problem or reason for calling.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Continue to build product knowledge to ensure that you can communicate effectively and enthusiastically regarding the company’s diverse product lines.
• Accurately process quotes and orders.
• Complete branch transfers accurately.
• Process requests and orders from customers and the outside sales team.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build sustainable trust relationships with customers through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Any other projects assigned by management.
REQUIREMENTS
• 2-3 years prior experience as an Inside Sales Representative or Sales experience.
• High school diploma, general education degree, or equivalent.
• Ability to remain pleasant and professional at all times.
• Proficiency in Microsoft Office is a must.
• Experience with ERP systems preferred.
SKILLS
• Professional and Pleasant Demeanor
• Problem Solving Skills
• Organizational Skills
• Attention to Detail
• Good Interpersonal and Time Management Skills
• Communication Skills
• Reliability
Over the past 50 years, IMC has grown from a single facility to our current network of six facilities, located in the eastern United States. We service much of this area with our own fleet of trucks and ship nationwide.
With a vast inventory of insulation and accessory products, customers can be sure that our knowledgeable sales representatives will find the correct products for each job’s unique requirements.
Additionally, our fabrication facilities produce cellular glass, polyisocyanurate, phenolic foam, XPS (extruded polystyrene), and bend-a-board. Cut and roll metal jacketing, cut and curl PVC and many more products are fabricated at IMC's facilities. Excellent customer service is a way of life at IMC. We stock fabricated pipe coverings and fittings in many common sizes. As fabrication specialists, we welcome all custom orders. No request is unreasonable, no job, too big or too small.
Company Description
Job Summary
Full Time
$45k-57k (estimate)
06/23/2024
07/10/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
