235 Inside Sales Representative Jobs in Baltimore, MD
IMC Insulation Materials Corp. is Hiring a Remote Inside Sales Representative
SUMMARY
Manage customer sales queries and complaints. Process orders, order modifications, and escalate complaints across a number of communication channels. Prepare correspondences and fulfill customer needs to ensure customer satisfaction. Attract potential customers by answering product and service questions; making suggestions and giving out information about other products and services.
RESPONSIBILITIES
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Greet customers warmly and determine the problem or reason for calling.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Continuing to build product knowledge to ensure that you can communicate effectively and enthusiastically regarding the company’s diverse product lines.
• Processing requests and orders from customers and the outside sales team.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build sustainable trust relationships with customers through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Any other projects assigned by management.
REQUIREMENTS
• 1-3 years prior experience as a sales experience.
• Bilingual in Spanish is a plus.
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Proficiency in Microsoft Office is a must.
• Experience with ERP systems preferred.
SKILLS
• Professional and Pleasant Demeanor
• Problem Solving Skills
• Organizational Skills
• Attention to Detail
• Good Interpersonal and Time Management Skills
• Communication Skills
• Reliability
Job Summary
Full Time
$54k-77k (estimate)
08/05/2024
10/03/2024
The following is the career advancement route for Inside Sales Representative positions, which can be used as a reference in future career path planning. As an Inside Sales Representative, it can be promoted into senior positions as an E-commerce Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inside Sales Representative. You can explore the career advancement for an Inside Sales Representative below and select your interested title to get hiring information.
If you are interested in becoming an Inside Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inside Sales Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inside Sales Representative job description and responsibilities
A good sales representative knows how to qualify prospects and close sales.
02/16/2022: Minneapolis, MN
Also, they collaborate with the sales executives making certain that corporate targets and goals are met.
02/23/2022: Beaumont, TX
At-home personnel often have the option of starting earlier or later depending on the sales they’re generating.
02/07/2022: Modesto, CA
Contributes to the development of sales strategy to meet and exceed sales goals.
01/29/2022: Bremerton, WA
Evaluate sales pricing to maximize gain balanced by target volume.
12/31/2021: Grand Rapids, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inside Sales Representative jobs
Do brain games or logic puzzles.
12/15/2021: Anchorage, AK
Ensure development of wholesale and retail channel.
12/19/2021: Charleston, WV
Follow, report on, and coordinate with, customer activities and needs.
01/05/2022: Muskegon, MI
Goal Orientation with a Focus on the Client.
12/22/2021: Los Angeles, CA
Pull potential prospects through human touch.
01/06/2022: Columbia, SC
Step 3: View the best colleges and universities for Inside Sales Representative.
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