Title - Accounts Executive

Location - Boston, MA 02116, New York, NY 10007 (Hybrid, 3 Days)

Duration - 6 Months

About the Role

The Account Coordinator, role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.

The Account Coordinator -client is critical to retaining our value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What You'll Do

- Lead a book of business of SMB restaurant partners on the client platform

- Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery

- Find opportunities to cross-sell related products by working cross-functionally to expand your accounts

- Build meaningful, lasting relationships to make client the delivery platform of choice for our restaurant partners

- Maintain communication channels with merchants via email, phone, and face-to-face meetings

- Champion restaurant partner feedback to help drive insights

- Act as an ambassador of client’s mission, brand, and product

Who We're Looking For

You're:

- Excited to learn - This is a great role to grow or build your career in sales

- Bilingual in Mandarin/English

- Passionate to help restaurants and merchants grow their business with client

- Have no fear of picking up the phone

Basic Qualifications:

- 1 year of experience in sales, operations, account management, or similar functions

- Good communicator and enjoy working on teams that value collaboration

- Willingness to roll up your sleeves and demonstrate persistence and perseverance, you aren't fearful of rejection or cold-calling

- Comfortable thinking on your feet, genuinely curious and like to ask questions

Preferred Qualifications:

- Strong critical thinking ability

-Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce (Nice to Have)

- Experience creating processes and solving problems in scale

- Outstanding work ethic and attention to detail

- Excellent communication

- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients

- Willingness to roll up your sleeves, and get in the weeds with our highest value partners

- Proficiency in Salesforce and Google Sheets/Excel