Job Title “Behavioural Health Professional 2”

Location Remote - Nationally Sourced

Duration 03 – 06 months of contract (Temp to Hire)

To further discuss this opportunity, feel free to call me once you get a chance on my direct number (254) 309-4905, or let me know the best time to reach you.

Shift Notes: Wednesday 12:00 PM – 10:00 PM, Thru – Sat 8:00 PM – 6:00 AM AZ time

Day to Day Responsibilities:

• Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.

Job Responsibilities:

• Answer incoming telephone calls and triage behavioral health need.
• Document calls and actions using standard computer software application.
• Provide resource and education to non-licensed behavioral health staff.
• Schedule and make follow up calls to provide care facilitation.
• Promote recovery concepts and inspire hope Work with other internal and external agency personnel to meet callers' needs.
• Provide professional assessments, interventions within scope of relevant licensure.
• Provide information and behavioral health education to callers.

Required Skills/Experience:

• Strong Customer Service (Crisis and Non-Crisis Calls)
• 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area.
• Strong computer skills required, including experience with Microsoft office and/or data entry systems.
• Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening.
• Experience in telephonic counseling and/or managed care setting preferred.
• Active license from their respective licensing board (Must be from the state in which the candidate resides).
• Performance expectations/metrics for this individual and their team:
• Productivity measures are provided on weekly and monthly basis by assigned supervisor during clinical supervision.

Job Description:

• Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls.
• Uses established protocols and independent professional judgment.
• Documents assessment, plans, interventions, and results.

Job Responsibilities:

• Answer incoming telephone calls and triage behavioral health need Document calls and actions using standard computer software application.
• Provide resource and education to non-licensed behavioral health staff Schedule and make follow up calls to provide care facilitation.
• Promote recovery concepts and inspire hope Work with other internal and external agency personnel to meet callers' needs.
• Provide professional assessments, interventions within scope of relevant licensure.
• Provide information and behavioral health education to callers.

Education:

• Bachelor’s degree or equivalent experience.
• Master's degree preferred.

Experience:

• 2-4 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area.
• Strong computer skills required, including experience with Microsoft office and/or data entry systems.
• Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening.
• Experience in telephonic counseling and/or managed care setting preferred.

License/Certification:

• Must have one of the following:
• Licensed Professional Counselor
• Licensed Clinical Social Worker
• Licensed Marriage and Family Therapist
• Licensed Psychologist
• Licensed Independent Substance Abuse Counselor
• Licensed Associate Counselor
• Licensed Associate Substance Abuse Counselor
• Licensed Masters Social Worker
• Registered Nurse