IMI Association Executives Inc. is a full-service association management company (AMC), a for-profit organization that manages associations and non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals.

We're looking for a Member Services Associate who is passionate about making a difference, likes to wear different hats, and wants to have their creativity and new ideas valued.

Classification: Part-Time; approximately 5-5.5 hours/day Mon-Fri (25-28 hours/week)/ Non-Exempt / Hybrid

Travel: 10%

Start Date: June 2024

WHAT YOU'LL DO

• Provide front desk reception support as part of our in-office team.
• Provide administrative services and serve as the first point of contact for members and prospective members.
• Manage online calendars and appointments, including coordinate and schedule meetings.
• Manage email account and handle correspondence on behalf of the client.
• Coordinate and manage various projects, ensuring deadlines are met.
• Maintain an understanding of the association’s benefits and initiatives to effectively educate prospects and new members about joining and getting involved.
• Compile monthly membership reports.
• Maintain the integrity of the membership database (update/add records).
• Field questions/requests related to membership.
• Assist team members as needed with membership recruitment and retention strategies.
• Process, input into the database, and deposit membership payments.
• Process registrations, maintain registration lists, tracks exhibitors, work with sponsors, order conference supplies, and generate attendee badges and registration packets. This position may also be on-site at conferences and will assist with registration and other on-site logistics.
• Assist with the administrative support of communications and materials required by Board Members or staff.
• Update website content as needed to include FAQ pages, webinars, conference information, etc.

WHAT YOU'LL NEED:

• Exceptional customer service skills.
• Excellent communication skills.
• Ability to think through problem-solving situations critically.
• Proficiency with Microsoft Office, Google Workspace (Gmail, Calendar, Drive, & Sheets), Doodle and Zoom
• Amazing organizational skills with exceptional, consistent attention to detail.
• Ability to prioritize and complete multiple tasks within deadlines with minimal supervision.
• Two-year college degree or two years of administrative experience.

WHO YOU ARE:

• Tenacious. You are determined to succeed and are driven by a desire to make a difference.
• Resourceful. You are self-motivated and love reading and learning about new ways of doing things.
• Flexible. You can pivot to unexpected situations and are comfortable with a bit of chaos and uncertainty.
• Humble. You understand that no task is too big or too small and are willing to roll up your sleeves and offer an extra pair of hands. Also, you embrace feedback with open arms.
• Eternal Optimist. You are a positive person and know how to look on the bright side.

WHY YOU WILL ENJOY WORKING AT IMI:

• It's never dull. No two days are the same. One day you could be processing conference registrations and packing for the conference and then switch gears to assist in developing a new member campaign.
• It's flexible. Want to take an extended lunch? No problem. Prefer earlier or later hours? No problem.
• You learn and use all sorts of skills. There are many opportunities to learn and hone a variety of skills.
• We are making the world better with visions like “Transforming society by optimizing movement to improve the human experience…”
• Amazing people. We get to meet and work with amazing people every day. People who are working each day to make the world better.
• Virtual tacos. That's right, virtual tacos. Send a team member a taco emoji to show praise and appreciation or to simply put a smile on their face.

WHAT OTHERS SAY ABOUT WORKING AT IMI:

"Why I'm Here: Upper management listens to our ideas and provides feedback. I'm viewed as a person with a life and not just an employee. The FUN committee. The ability to ask questions and gets lots of valuable feedback from other staff. I like helping people, and non-profits provide that."

Glassdoor Employee Review

(https://www.glassdoor.com/Reviews/Employee-Review-IMI-Association-Executives-RVW50134892.htm)

"Perfect Landing Place For People With Strong Work Ethic and a Drive to Help Non-profits: The great thing about being a part of the association management company (AMC) model is the amount of support and knowledge you have right at your fingertips. The president is incredibly passionate about the company, the employees, and the clients and will do whatever it takes to ensure everything is working properly. The company has a great vibe with a family-like structure. It is full of dedicated and passionate individuals, and each one of them brings something to the table."

Glassdoor Employee Review

https://www.glassdoor.com/Reviews/IMI-Association-Executives-Reviews-E837660.htm

GET TO KNOW US:

IMI Association Executives Inc. is an association management company (AMC), a for-profit company that manages non-profits to help them grow and prosper. We offer the expertise, staffing, and resources that allow non-profits to manage day-to-day operations and advance their long-term goals.

IMI believes in:

• Accountability - Taking ownership of our actions and outcomes as a team.
• Collaboration - Working as a cohesive unit, leveraging each other's strengths.
• Expertise - Continuously adapting and honing our skills and knowledge to excel in our roles.
• Dedication - Going the extra mile, driven by passion and dedication to our mission.