19 Customer care specialist Jobs in Chandler, AZ
iMPact Business Group is Hiring a Customer care specialist Near Chandler, AZ
Our client, a Global Medical Device Manufacture has an immediate opening for a Customer Care Specialist for a 18 Month Contract opportunity .
Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process.
Determine when hospital request requires escalation, based on complexity of request or high priority need.
HOURS ARE 8 : 30am to 5pm ET or 9 : 00am to 5 : 30pm PT
Position Description (Principle Duties and Responsibilities)
- In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues
- Provide proactive updates on order status to accelerate the billing process
- Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need
- Solve customer complaints and document them in the CRM system
- Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure the provision of 100% service level to the customers while ensuring all company quality and revenue recognition policies are met.
- Follow order entry process and provide proactive updates on order status to accelerate the billing process
- Provide phone support for inquiries from sales and healthcare professionals.
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and / or workload require additional time
- Implement and support Quality initiatives throughout the branch
- Additional duties as assigned
Requirements
- 2 years of experience - required
- High school diploma - required
- College degree - preferred
- Clear and concise communication skills - required
- Drive to dig into the details of customer issues to solve problems proactively - required
- Participate in over-time work as needed - required
- Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
- Preferred experience with SAP and SalesForce.
Last updated : 2024-06-21
Job Summary
Full Time
Business Services
$43k-54k (estimate)
06/22/2024
09/20/2024
impactbusinessaccelerators.com
PHOENIX, AZ
100 - 200
Private
ANTHONY BAJORAS
$10M - $50M
Business Services
Related Companies
The job skills required for Customer care specialist include Communication Skills, Billing, Customer Care, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
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