Job Description
Job Opportunity: Field Engineer
Our client , a leader in providing cutting-edge technology solutions for public safety and child advocacy, is seeking a dedicated Field Engineer. As the 2023 SBDC Small Business of the Year and a MIRA Award nominee, they offer a dynamic work environment where your technical skills and commitment to community safety make a direct impact. This role demands a proactive professional who excels in delivering high-quality technical installations and outstanding customer service across various demanding environments.
Key Responsibilities:

• Execute professional system installation and maintenance, both onsite and remotely, ensuring optimal performance and client satisfaction.
• Adhere to and advocate for Technical Operations processes, including system documentation and SLA commitments; efficiently escalate unresolved issues as needed.
• Collaborate closely with project management and customer experience teams to streamline scheduling, identify work process efficiencies, and manage project risks.
• Engage with Sales and Engineering teams to support pre-sale activities, including system design evaluations and quote validations.
• Develop and sustain excellent customer relationships, promoting referral opportunities through professionalism and technical prowess.
• Provide diligent support to Technical Support and Implementation teams, aiding in troubleshooting and enhancing client interactions.

Job Requirements
Qualifications:

• Proficiency with Windows Operating Systems across multiple platforms.
• Demonstrated analytical skills with a robust capability in troubleshooting complex technical issues.
• Relevant certifications such as CompTIA (A , Network , Server , Security ), MCITP, CCNA, or similar; certifications in NICE or other telephony systems are advantageous.
• Familiarity with ITSM Ticketing Tools like ServiceNow.
• Strong communication and problem-solving skills.
• Physical ability to manage installation demands, including lifting equipment up to 70 lbs and working at heights.
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Willingness to travel up to 80% as required.