Title: Customer Experience Manager – Denver, CO Office (Monday to Friday, 8 to 5)

Are you experienced leading in a professional sales/customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver? Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Manager in a sales oriented environment, you'll lead a dedicated team in the heart of Denver's bustling business district.

My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.

Responsibilities:

·Lead and manage a team of 10-20 customer service representatives in the Denver office, fostering a culture of collaboration, excellence, and accountability.

·Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.

·Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.

·Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.

·Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.

·Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.

·Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.

Requirements:

· 8 years of proven experience in customer service management, with a track record of successfully leading teams of 10-20 employees.

·Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.

·Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.

·Proficiency in CRM software and Microsoft Office Suite.

·Detail-oriented with excellent organizational and time management skills.

·Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.

·Knowledge of printing and promotional products industry is a plus and a solid work history.

Ideal candidates will be self-expressed, enjoys managing people, have experience building employee morale programs by working with corporate teams and creating a "FUN" culture, this is for you! Join the team in their Denver, CO office and become an integral part of a dynamic team, where your leadership skills and dedication to excellence will drive our success in the print and promotional industry. 

MUST BE LOCAL TO DENVER, NO RELOCATION!