You haven't searched anything yet.
Our dealership is hiring an experienced Automotive Express Service Advisor to join our team! This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer!
In this position you would be responsible for greeting customers, beginning the intake process of taking the customers information and assigning them to a Service Advisor.
When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:
Competitive Wages
Paid Time Off for Volunteer Time
Paid Vacation, Sick and Holidays
Paid Basic Life Insurance
401K
Health, Dental, Vision Insurance
Other Supplemental Insurance options such as:
Additional access to Term Life Insurance Policy
Short Term and Long-Term Disability
Health care, dependent care, and family reimbursement accounts
Pet Insurance
Essential Duties, but not limited to:
Greet customers upon arrival to shop
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Organize & manage express lube lane.
Must be able to manage customer complaints immediately and resolve to the customer's satisfaction.
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Establish and maintain great customer relationships that encourage repeat customers.
Connect customers with appropriate automotive mechanic or technician
Consult with mechanics regarding appropriate service options
Able to develop as many solution methods as possible
Explain all service options to customers including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Perform post-service inspection with customers and answer any questions they may have
Ring up customers at the front desk, facilitate financial transactions
Perform customer service duties i.e., answering the phone, coordinate service appointments, and calling customers to inform them their vehicles are ready for pick up
Work as a collaborator and uphold the company's standards of professionalism and integrity.
Manage shop workflow and schedule for mechanics and technicians
Qualifications:
High school diploma or the equivalent
Minimum 1 year of customer service experience (preferred)
Automotive Service Advisor/Writing experience (a PlUS, but not necessary)
Someone who is initiative-taking in sales and providing truly exceptional 5-star service to our clients.
Working knowledge and experience of automotive products, repairs and parts (preferred)
All applicants must be authorized to work in the USA
Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license
Must have a valid drivers license and be eligible for coverage under shop insurance policy (Not an excluded driver)
Bilingual, (Preferred but not necessary)
Full Time
$48k-66k (estimate)
06/19/2024
08/27/2024
The job skills required for Automotive Express Service Advisor include Customer Service, Automotive Services, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Express Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Express Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Automotive Express Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Express Service Advisor, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Express Service Advisor. You can explore the career advancement for an Automotive Express Service Advisor below and select your interested title to get hiring information.