Job description

About Us:

Our Story:

Founded as a family-owned business, Imperial Paper Co. has been thriving on the principles of respect, collaboration, and unity. What sets us apart is our commitment to creating a close-knit work environment that feels more like a second home than just an office.

Our Culture:

We believe in the power of genuine connections. As a small, tight-knit team, we foster an atmosphere free from drama and office politics. Here, every team member is valued and respected, contributing to a workplace where camaraderie and mutual support are the foundations of our success.

Job Description:

The ideal candidate will be responsible for ensuring exceptional customer satisfaction through efficient order processing, effective communication, and seamless coordination with various teams. Must have excellent organizational skills, exceptional attention to detail, and a passion for providing top-notch customer service.

Responsibilities:

• Inquiry Handling: Respond promptly to customer inquiries via phone and email, providing helpful and informative responses.
• CRM Management: Log all customer interactions, order details, and communication in the CRM system.
• Graphic Design Collaboration: Collaborate with graphic designer to create visually appealing and accurate quotes for customers.
• Vendor Collaboration: Work closely with suppliers to obtain necessary order fulfillment information.
• Pricing: Maintain up-to-date pricing information and ensure consistency in pricing across orders.
• Order Quoting: Create accurate and timely order quotes for customer orders, collaborating with vendors and graphic designers to ensure pricing and product details are correct.
• Purchase Orders: Create purchase orders for suppliers, ensuring that they align with customer orders and pricing agreements.
• Order Processing: Efficiently process customer orders, ensuring accuracy and completeness.
• Delivery Scheduling: Coordinate with warehouse and delivery team to schedule deliveries and ensure timely order fulfillment.
• Order Follow-up: Proactively follow up with customers to provide order status updates and address any concerns or questions.
• Invoicing: Generate and send invoices to customers in a timely manner, ensuring accuracy in billing.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software, Microsoft Office Suite and Adobe.
• Excellent organizational and multitasking abilities.
• Detail-oriented and committed to accuracy.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and the ability to handle customer inquiries effectively.
• Prior experience in order processing and invoicing is a plus.

Performance Metrics:

Customer Satisfaction

Average Response Time

Order Accuracy Rate

On-Time Order Delivery

Purchase Order Accuracy

Also: Monitor the number of orders processed, inquiries handled, or invoices generated within a specific time frame to assess their productivity

Job Type: Full-time

Pay: $20.36 - $24.53 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• North Hollywood, CA 91601 (Preferred)

Work Location: In person