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About Impilo: Impilo is at the forefront of transforming healthcare through innovative technology. Our mission is to empower healthcare providers with cutting-edge solutions that enhance remote patient care, improve operational efficiency, and streamline health data management. We are dedicated to making healthcare more accessible, efficient, and effective for all.
More specifically, Impilo supports organizations running remote healthcare programs with a suite of logistics and operations services, which we deliver via web app, mobile app, and API.
Job Summary: As a Technical Support Engineer at Impilo, you will be the first point of contact for our clients seeking technical assistance. You will provide support through various channels, including email, phone, and chat. Your ability to troubleshoot and resolve technical issues efficiently will be crucial in ensuring client satisfaction and the smooth operation of our solutions.
Key Responsibilities:
Client Support:
Issue Resolution:
Knowledge Base Management:
Client Training:
Continuous Improvement:
Qualifications:
Why Impilo?
How to Apply: If you are passionate about healthcare and technology and are excited about the opportunity to make a significant impact, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role.
Full Time
IT Outsourcing & Consulting
$89k-111k (estimate)
06/23/2024
08/22/2024
impilo.se
STAINDROP, ENGLAND
<25
2017
DAVID BRENDAN CAMPBELL
<$5M
IT Outsourcing & Consulting
The job skills required for Technical Support Engineer include Technical Support, Problem Solving, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.