About Us

Imprenta Printing is a small business in Advertising and Marketing in Little Rock, AR 72209. We are creative, customer/client-centric, and professional.

Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Smart casual work attire

A CSR-2 role is a leader. They should represent the company and themselves well by acting as a role model to the other employees and customers/clients.

Job Overview

• Company: Imprenta Printing
• Base Pay: Hourly
• Employee Type: Full-Time
• Industry: Printing & Advertising
• Job Type: Customer service
• Required Education:
• Required Experience: 2 -5 yr. customer service experience.
• Location: Southwest Little Rock
• Contact: Miguel Fuentevilla

General Description

This position requires a highly motivated person to start a career in the communication and marketing/advertising field. Also, it requires leadership and handling day-to-day activities, as listed below.

Bilingual is a MUST.

Typical work activities

• Helping customers by providing information; answering questions; suggesting products or services; taking orders with the right notes and suggesting layout and content.
• Quality control on work orders, and provide feedback to ensure a high level of product quality
• Sending proofs and client follow-up.
• Improving sales by advising appropriate merchandise and products based on customers’ needs.
• Monitoring the different steps of the process for work orders, design, quality control, production, and finishing processes. Making sure that products meet deadlines and are of excellent printing quality.
• Use QuickBooks for creating and invoicing sales orders and receiving payments.
• Reception of medium volume of calls.
• Familiarizing with catalogs, products, and standard design; knowledge of sizes and names of printing materials.
• Emailing vendors and suppliers to obtain information about products and supplies needed.
• Monitoring and maintaining a small inventory to ensure that needed materials are available.
• Following up with purchased orders.
• Work as a team leader, as well as, individually to implement the company's policies and goals.
• Maintaining a clean environment.
• Sales and customer relations; identifying customer needs and providing marketing suggestions.

Job Requirements

Skills/Qualifications: Customer service, analyzing information, understanding the customer, excellent verbal communication.

• Excellent communication skills and willingness to work as a team member.
• Emphasize on detail.
• Confidence in sales.
• Ability to reliably take tasks from start to finish and communicate the current status.
• Accurately and efficiently operate necessary computer software for fulfillment of job duties.
• Basic skills and familiarity with Microsoft Office: Outlook, Word, Publisher, Excel, PowerPoint.
• Have an interest in the organization and the industry.
• Self-motivated individual willing to learn and to continue to grow.
• Ability to work in a fast-paced environment.
• Capable of basic troubleshooting of software and printing equipment.
• Operate basic printing and faxing equipment.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift

Application Question(s):

• ¿Tiene conocimiento de computación? Por ejemplo: Enviar/abrir correos electronicos, imprimir documentos etc.
• ¿Cual es su nivel de conocimiento de los siguientes programas: Microsoft Outlook, Word, Adobe Acrobat PDF, Google Chrome, Excel
• ¿Puede usted hablar y escribir ingles y español fluido?
• Do you have reliable transportation to report to work?

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person