The In-Room Dining Assistant Manager for F&B 575 at Aman New York will support the efficient and smooth operation of our in-room dining operation. They will assist in leading the team hands on, ensuring exceptional guest service, and maintaining high-quality standards.

 This position has a salary of $80,000 per annum. 

KEY RESPONSIBILITIES

• Assist in managing all aspects of the in-room dining service, including order taking, food preparation, delivery, and guest satisfaction, within all the areas that in-room dining service is responsible for, including and not limited to guest’s hotel suites, spa, residences, and others.

• Collaborate with the In-Room Dining Manager to develop and implement strategies for improving service quality and efficiency.

• Train, mentor, and supervise in-room dining staff, ensuring they adhere to service standards, policies, and procedures.

• Ensure timely and accurate order delivery, maintaining strong communication with the kitchen and other relevant departments.

• Handle guest inquiries, complaints, and special requests promptly and professionally.

• Monitor and control inventory, ensuring adequate stock levels while minimizing waste and spoilage.

• Collaborate with other departments to ensure a seamless guest experience, including coordination with housekeeping, front desk, and kitchen employees.

• Coordinate and lead to perfect execution and delivery, the amenities and mini-bar program of the property between all departments involved, keep accurate track of all requests in line with company standards and guests’ requests.

• Ensure that the employee cafeteria is kept clean and organized at all times throughout the shifts.

• Assist in managing all aspects of compliance to DOH requirements of the in-room dining department.

• Assist in conducting regular performance evaluations for in-room dining team members.

• Stay updated on industry trends and recommend innovative ideas to enhance the in-room dining service.

• Conduct daily pre-shift communication meetings.

• Generate a positive and encouraging atmosphere while maintaining a great sense of accountability.

• All other responsibilities assigned by Management.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Previous experience in a supervisory or assistant managerial role in the food and beverage industry, preferably in room service, in-room dining or private dining.

• Strong knowledge of food and beverage operations, including order taking, food preparation, and delivery procedures.

• Flexible schedule, including the ability to work evenings, weekends, and holidays as required.

• Excellent communication and interpersonal skills with the ability to interact effectively with guests, team members, and other departments.

• Detail-oriented with strong organizational and multitasking abilities.

• Ability to work under pressure and handle challenging situations with composure.

• Proficiency in using computer systems and relevant software, Micros and Digivalet, is highly desired.

• Ability to maintain a clean and professional appearance as per company policies.

• Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending and lifting will be required.

• Sensitive to cultural nuances.

• Excellent communication skills, both written and verbal on English.

• Very high attention to detail.

• Be a self-motivator and motivator of others.

• Ability to work together with other colleagues.

• Multi-lingual is a plus.

• TIPS and ServSafe Certified.