Indiana Fertility Institute is a leader in treating fertility patients in Indiana by combining decades of experience with state-of-the-art technology. IFI is also known for providing compassionate patient care and individualized treatment plans. The work we do, changing peoples' lives and building families, offers stimulation, challenge, and personal reward.

Assignments include but not limited to:

· In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.

· Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.

· Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.

· Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.

· In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.

· In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

REQUIREMENTS:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Medical Assistant experience strongly preferred.
• Minimum of one year of ADMINISTRATIVE experience in a MEDICAL OFFICE preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual-Spanish a plus!

Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match 
• 11 Company-paid holidays (1 floating holiday)
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off 
• Family member referral program
• HealthJoy benefit concierge service and more!