Purpose of role: Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys.

Minimum Experience- 1 years of experience

Hybrid with 3 days in office and 2 at home.

Area of Responsibility

• SLA Compliance
• Process Compliance
• Customer Interaction
• Customer Service, soft skills
• Flair to customer support/ customer care
• Knowledge management
• Basic troubleshooting skills
• Knowledge on operating systems
• Basic computer tools/ application of knowledge
• Basic knowledge on printers, PCs, Laptops, etc

Job Type: Contract

Salary: $16.00 - $17.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)

Work Location: In person