We are looking for a call centre representative to handle incoming calls. Should have one of the following criteria :

• College Degree
• Prior customer service, sales, or call centre experience

Skills:

• Quick learner; strong analytical and problem-solving skills
• Customer service background
• Detail oriented
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office, Excel, etc.o multi-task and adjust quickly to change in a busy financial service center.

Job Duties and Responsibilities:

• Handle incoming phone calls from customers regarding plans, inquiries within their book-of-business; and provide guidance regarding the rules and regulations.
• Establish and maintain effective relationships to deliver world class service
• Assist in special projects periodically throughout the year
• Utilize various internal and external resources and tools to provide information and resolve issues

Job Type: Temporary

Pay: $19.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person