Claims Operations is hiring a Sr. Business Systems Analyst to join our Shared Services BlueCard and Operations Support Team. This professional will be responsible for supporting the Federal Employee Product (FEP) business across multiple processing platforms performing as subject matter expert.
Responsibilities
Work with business partners to identify business systems requirements and develop business solutions working closely with Business Technical Solution Teams and/or external vendors.
Perform as senior level business contact to define business system requirements for areas of expertise.
Build strong, collaborative working relationships with internal customers, management, external partners, outsourced IT solution providers, and other teams.
Assist in developing systems criteria and project scope.
Identify potential problems/defects, perform business analysis, and assist in defining system enhancements, modifications/change requests, and upgrades to meet business process objectives as defined by quarterly FEP releases, FEP initiatives, and internal processing enhancements.
Collaborate with internal IBC Test Team and associated vendor teams to assist in creating thorough Test Plans and identify appropriate Test Case Scenarios supporting defect fixes, enhancements, and projects as required. Provide business validation of testing results.
Support production business checkout as required including identification of post-implementation defect tracking.
Identify opportunities for business process improvement and efficiencies to re-evaluate processes and operations workflows.
Attend FEP workgroups representing IBC FOC as required.
Perform any other duties as may be assigned.
The ideal candidate will possess:
A working knowledge and experience with FEP claim processing policies as well as the FEP Operations Center processing systems (i.e. FEP Direct).
An understanding of the business environment and associated system platforms.
Demonstrated effective organizational, analytical, technical (with business perspective) and interpersonal skills with detail-oriented focus. Must be able to present findings to management.
Proven communication and analytical skills required to address and present most complex ideas and concepts to users, business systems analyst and management.
Ability to work with multiple business system platforms and have an extensive understanding of business process and system design.
Effective facilitation and presentation skills necessary to demonstrate and train in business systems solutions in a clear and concise manner.
Clearly define desk level procedures as required.
Coordinate with internal and external project management staff as required.
Knowledge of health insurance/health care/managed care environment preferred.
Education and Experience
Bachelor's degree in Business Administration preferred.
In addition to degree, minimum 6 years proven working experience in a business unit necessary or equivalent external work experience. Demonstrated effective project management skills necessary.
Strong demonstrated experience using Microsoft office products (Word, PowerPoint, Excel and Visio).
Knowledge of project management tools and business systems methodology.