About the Job :

As a Loan Servicing Call Representative you will be responsible for supporting the loan servicing departments by completing daily clerical tasks.

Your responsibilities may include receiving / making calls to / from internal and external customers, managing incoming and outgoing mail, scanning, researching, and indexing documents, and assisting in audit preparation and review for the department.

Why You Should Apply :

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What You Will Do :

• Receive calls from internal and external customers Make outbound calls to internal and external customersResearch customer concerns and responds appropriately via phone calls, emails or written correspondence
• Opening, sorting and distributing all incoming mail
• Collect and disburse all outgoing mail
• Process and track return mail
• Scan and index documents
• Prepare and mail correspondence to customers
• Research and perform maintenance to the system of record
• Understand and be knowledgeable of all assigned systems
• Performs other functions as assigned

What We’re Looking For :

High school diploma or equivalent required

Previous banking experience preferred

1 years working in an office environment is required

Extensive knowledge of Microsoft Office (Outlook, Word, and Excel)

• Written and verbal communication skills are important
• Must possess the ability to work in a team environment with the ability to work under pressure, handle multiple tasks and be a self-starter
• The ability to prioritize is essential
• Math, problem solving and organizational skills required

Be Proud. Be YOU. Be Independent!

Last updated : 2024-06-23