Housing Stabilization Services (HSS) Case Manager

Department: Housing Stabilization Services

Location: 235 E 6th Street, Suite 400A, St. Paul, MN 55101

Job Type: Full-time, M-F, 40 Hours/week

Pay: $22.00 per hour, 1st week training pay of $13 per hour

Description: The role of the Housing Stabilization Services (HSS) Case Manager is to assist individuals located in and around the Twin Cities, diagnosed with mental, physical, developmental disabilities, find, and sustain housing. Some individuals may also suffer from substance use disorders and/or have criminal backgrounds that may make searching and maintaining housing difficult. As the HSS Case Manager, you will hold a caseload of 12-15 clients, with caseloads varying based on need/difficulty. You will meet with the HSS supervisor on a weekly basis to discuss updates and to consult. Primarily, your role will consist of searching for housing on behalf of and with your clients. You will be expected to meet with your clients in their home, in the community, and will need to be able and comfortable driving your clients to housing tours, etc.

In this position, you will:

• Meet regularly with clients to discuss different types of housing, planning, progress, and trouble shoot issues regarding the housing search
• Drive clients to/from housing tours, etc.
• Assist clients in completing housing applications
• Assist clients in getting on public housing/subsidized waitlists
• Research new affordable housing options for clients
• Assist clients in applying for public programs to assist with housing costs
• Assist clients in managing and coordinating with Metro HRA
• Coordinate with support team members such as, case managers, financial workers, landlords, etc.
• Assist clients in planning for their move
• Assist clients with maintaining their housing
• Perform outreach to the community and other appropriate agencies regarding your clients housing
• Use Crisis Management skills to prevent clients from losing stable housing

Expectations:

• You will work Monday thru Friday, starting your shift anytime between the hours of 7am-9am and ending your shift between the hours of 3pm-5pm, working 8 hours each day.
• If you are not meeting with your clients, you will be expected to be in the office during your shift during the first 90 days of employment. After 90 days of employment you will have the ability to work from home two days a week.
• You will meet weekly with your supervisor to discuss your schedule, any updates, and to consult about any/all client issues
• You will be evaluated at your 90-day mark, as well as on an annual basis to determine how you are doing, what can improve, strengths, goals, etc. Raises and bonuses are determined by your performance. Performance evaluations will be completed by your direct supervisor
• You will complete trainings on Vulnerable Adults and Mandated Reporting, Person-Centered Planning, HIPAA, and other housing stabilization services trainings within your first two weeks of employment. Once trainings are completed during your first two weeks, trainings will also need to be completed on an annual basis following. There is a $13 per hour training pay for first week of employment and trainings.
• Any time off will need to be discussed with your direct supervisor first for approval, and so that tasks can be divided and covered accordingly during your absence
• Communication is key! If you are struggling with keeping up with tasks or the position, please communicate that with your direct supervisor. We are here to support you and to help you develop within the role to succeed.

Benefits:

• $22 an hour
• Health Insurance, Dental Insurance, Voluntary Vision, Short-Term Disability, Long-Term Disability & Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) 3 hours per pay period
• Paid Holidays
• Mileage Reimbursement- 50 cents per mile
• 401K
• Flexible Scheduling
• Option To Work from Home 2-Days/Week After 90-Day Probationary Period, If Approved

Required Qualifications:

• Must be at least 18 years or older with a bachelors degree (or in school working towards degree) in Social Work, Psychology, Sociology, Human Services, or related field AND/OR 3-5 years of mental health, social work, or housing experience
• Experience working well with a diverse population, including people with low-income, who struggle with substance abuse, have criminal backgrounds, and people with developmental, mental, and physical disabilities
• Proof of Valid Drivers license and car insurance
• Must pass criminal background check administered by the Department of Human Services (DHS)
• A team player who is dependable with a strong work ethic
• Ability to manage time effectively
• Strong communication and interpersonal skills
• Demonstrates professionalism in the workplace and in the community
• Knowledge of Microsoft office, including Word and Excel

Preferred Qualifications:

• Experience working with individuals on searching, obtaining, and sustaining housing
• Knowledge of subsidized/public housing and Section 8
• Knowledge of public programs, such as MSA Housing Assistance and Housing Support