3 Coordinator, Community Outreach Jobs in Stockton, CA
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Independent Living Systems, LLC is Hiring a Coordinator, Community Outreach Near Stockton, CA
Position SummaryThe Community Outreach Coordinator is responsible for managing large amounts of inbound and outbound calls in a timely manner. This individual is expected to follow call center “scripts” when handling a variety of member topics. Identify the customers’ needs, clarifying information, researching issues and providing solutions. The Community Outreach Coordinator are trained and provided tools on how to properly handle escalated calls. The Community Outreach Coordinator will report issues beyond their scope or skillset to the appropriate Team Lead. The representative’s skills will be developed through frequent and recurring training.
Essential FunctionsCore duties and responsibilities include the following. Other duties may be assigned.
- Providing prompt, accurate and excellent service to internal and external customers by exhibiting good listening skills that recognize the root of the problem and the ability to resolve issues independently, accurately and courteously.
- Receiving incoming calls and handling them using the Single Source Resolution Method whenever possible.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/ customer team sales targets and call-handling quotas.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
Education And Experience
- High school diploma or equivalent
- 1 year customer service experience; health related preferred
Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary
Full Time
$67k-86k (estimate)
07/17/2024
08/11/2024
The job skills required for Coordinator, Community Outreach include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Coordinator, Community Outreach. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Coordinator, Community Outreach. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Coordinator, Community Outreach positions, which can be used as a reference in future career path planning. As a Coordinator, Community Outreach, it can be promoted into senior positions as a Top Community Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Coordinator, Community Outreach. You can explore the career advancement for a Coordinator, Community Outreach below and select your interested title to get hiring information.
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