What you will be doing! Independent Software is hiring a Tools Administrator, Level 1. Requirements: * Experience with the installation, configuration and administration of common IT enterprise management systems, such as HP Openview, ServiceNow, Solarwinds, and Splunk is a plus. * Responsibilities include operating within certain EMS applications (ex. ServiceNow, Splunk, SolarWinds, HP Service Manager (SM), others)
* Responsible for assisting with all applications patches, IAVAs, installations, upgrades and integrations
* Coordinates installation of software upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
* Administrating day-to-day IT systems to include system availability, configuration changes, and patching
* Planning and coordinating configuration and change management procedures and schedules
* Ensuring that backups and replication activities have been accomplished per schedule. * Providing support to IT systems including: day-to-day operations, monitoring and problem systems * Providing second level problem identification, diagnosis and resolution of problems.
* Maintaining and enhancing knowledge articles.
* Candidate should possess working level knowledge of Linux.
Education and Experience: No demonstrated experience is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.