We are looking for someone that can:

• Provide professional verbal and written communications, including speaking clearly and distinctly over the telephone. 
• Listen intently with the practice to hear people out, and accurately restate the needs of the customer, and document the customer interaction proficiently. 
• Effectively utilize multiple computer systems for essential job functions, including proficiency in Microsoft Office, and becoming familiar with Company processing systems as assigned.
• Multi-task, develop good organizational skills as well as prioritize work when performing the various tasks for the department and the job.

Requirements for Success:

• Continually participate in training programs for current and new products and services, customer concern and telephone skills training, and other training, as required, to provide an excellent customer service experience.
• Ability to be a positive influence in establishing, developing, and maintaining professional working relationships with internal and external customers to ensure the prompt, efficient, and positive customer experience.
• High School diploma or GED equivalent. Prior customer service or call center representative experience is preferred.
• Maintaining a high level of confidentiality.

We can offer you: 

• An organization that values work/life balance.
• Training and development opportunities to grow personally and professionally.
• Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program.
• A collegial team-focused environment.
• Education reimbursement plan after one year of employment.