The Human Resources Business Partner (HRBP) will work closely with other HRBP’s, executives, department managers, employees and property leaders to provide employee relations and HR guidance in the state of California. This position serves as a “partner” to our property managers, and requires a demonstrated competence in multiple HR functional areas including, but not limited to, employee relations, performance management, legal compliance, wage & hour laws, benefits and HR facilitation & training.

Troon® is the largest third party manager of golf, hospitality and Club operations in the world. In more than 36 U.S. states and 26 countries, our goal is to create extraordinary guest and member experiences and we are equally committed to the ongoing success of our strength, our associates.

The Human Resources Business Partner provides general guidance and assistance to facility leadership teams in support of employee relations, leadership training, talent acquisition, state and federal legal compliance and other functional areas within Human Resources.

Essential Duties:

• Investigates and resolves employee issues and management concerns through call intake, email, hotline and compliance & ethics system.
• Act as the primary HR source for property issues and concerns arising out of the employment relationship.
• Coach managers to help strengthen leadership skills; serve as a sounding board and confidante during difficult interactions and business situations.
• Build strategic relationships across multiple levels of executives, key leaders and managers.
• Administer, interpret and enforce all Company and HR policies and procedures.
• Lead and assist HR related aspects of new property transitions.
• Create and maintain HR policies, procedures, forms and related documents.
• Coordinate and conduct periodic site visits, audits, webinars, and compliance training.
• Manage the HR email inbox and hotline on a routine schedule.
• Provide guidance on criminal background check and drug screen results.
• Maintain and update job descriptions to ensure FLSA compliance.
• Assist with sourcing job applicants, managing field job postings and other recruitment needs.
• Collaborate with the Benefits and Leadership & Development teams as needed.
• Assists with other HR related duties and projects as necessary.
• Performs other duties as required.

Education/Experience: 

• Bachelor’s degree and at least 4-6 years HR-related experience including employee relations and investigations; or equivalent combination of education and experience.

Preferred:

• Strong HR/ER experience preferably in a consultative, phone/email based environment. Heavy employee relations concentration; potential ER call center experience. 
• Knowledge of all federal and multi-state employment laws.
• Excellent communication and interpersonal skills with demonstrated ability to build collaborative relationships and influence in a positive manner.
• PHR/SPHR Certification preferred.
• Experience with TalentReef Onboarding, NAVEX Compliance software and/or Oracle System preferred.
• Positive attitude and pro-active approach to problem solving and addressing challenges.
• Ability to deal with internal and external customers with patience, tact and diplomacy and convey a positive and professional image at all times.
• Flexible availability for work to include responding to periodic weekend and after hours emails, phone calls and occasional travel on weekends.
• Facilitation experience including training, transition/onboarding, workshops, webinars and new hire orientation.
• Proficiency with MS Office programs, including Word, Excel, PowerPoint, Outlook.

Certificates/Licenses: 

• Professional Human Resources Certified (PHR) is preferred.

Job Knowledge, Skill, and Ability Preferences 

• Knowledge of Microsoft Office applications.
• Advanced knowledge of State and Federal law pertaining to employment.
• Knowledge of Microsoft Office applications.
• Bilingual in English/Spanish a plus
• Ability to maintain the highly confidential nature of HR issues and communications.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other associates and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.