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General Summary
The Department Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the Store Manager and/or Assistant Managers. The Department Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Essential Duties & Responsibilities:
Customer Service
• Project a positive representation of Gretna/Springfield Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Gretna/Springfield Ace Hardware’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Work with Store Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
• Communicate any operational or managerial issues to the Store Manager in a timely manner.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Perform all other duties as assigned.
Inventory & Merchandising
• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
• Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Requirements
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
o SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
o PASSION – Showing our love for the work we do, our customers, and our associates.
o RESPECT – The humble appreciation that every person is unique and valued.
o INTEGRITY – An authentic commitment to moral and ethical behavior.
o TEAMWORK – Together we can achieve extraordinary things.
o EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.
Full Time
$53k-75k (estimate)
02/11/2024
07/31/2024
The job skills required for Department Supervisor include Merchandising, Store Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Department Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Department Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Department Supervisor positions, which can be used as a reference in future career path planning. As a Department Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Department Supervisor. You can explore the career advancement for a Department Supervisor below and select your interested title to get hiring information.