Description:

• Provides remote client desktop support via phone with basic level technical understanding and capability in Microsoft Operating Systems to reset Network and Application passwords, unlock Network Account access and support application, hardware, and software outage recovery • Administers active, professional, and customer service oriented, 2-way communications and 'knowledge transfer' within assigned team/function, in real-time • Fosters strong Teamwork culture intra and inter TSC, with coworkers and stakeholders • Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents. Must be able to follow through on assigned tags to completion • Assesses and ensures process and work conforms to existing policies, standards and guidelines • Complete documentation of service requests within established time frames

Minimum Qualifications:
- High School Diploma or equivalent
- 6 months of IT service/help desk or Call Center operations experience
- Basic knowledge and experience with Microsoft Office Suite, Microsoft Windows operations systems, and enterprise network environment
- Strong customer service skills
- Ability to learn quickly and transfer essential knowledge to team members
- Adheres to work instructions and/or processes as defined in Run-Books and Playbooks
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety

Desired Qualifications:
- 1 year of general customer service experience in retail, or call center sales or service role
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Advanced verbal and written communication skills

- Proficient in Microsoft Excel and Word

Job Types: Part-time, Contract

Pay: $20.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you Ready to Work on $21/hr on W2 and Onsite in Sacramento?

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)
• Apple Devices: 3 years (Required)

Work Location: In person