Job Title: Technical Support Analyst

Location: Seattle, WA 98101

3 Months Contract to Hire

The Technical Support Analyst is responsible for the overall technology needs of staff with roles essential to the day-to-day operations of the Company and provides priority response and resolution for all reported technology issues.

• Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket

• Document and report on all work performed on behalf of customers

• Maintain accurate inventory and support records

• Work with service providers to expedite and resolve issues impacting productivity

• Produce verbal and written status reports with emphasis on high-profile issues

• Adhere to company and business unit policies and standards

• Establish and maintain relationships with service providers, manufacturers, resellers and contractors

• Exercise discretion as appropriate

• Proactively monitor, assess and address support requirements

• Create system and support documentation as required

• Provide backup scheduling support to Post Production Engineering

LIST OF TECHNOLOGIES – (Inclusive of, but not limited to)

Windows 7, Windows 8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS, Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management (i.e. MobileIron), Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow, SysAid), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), enterprise backup products (i.e. Connected Backup), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)