11 Client Services Representative Jobs in Sugar, TX
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Industrial Info Resources is Hiring a Client Services Representative Near Sugar, TX
Essential Functions
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer and aid clients on the Member Service hotline. Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations.
- Prepare sales contracts for renewal orders, submit orders for processing and arrange for billing.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Assist in preparation of sales presentations, emails and proposals that explain product specifications and applications.
- Demonstrate and explain the operation and use of products. Train individual client users (primarily remotely) on web tools and product usage by delivering clear and easy class instructions, communicating difficult concepts well, and maintaining professional presentation skills.
- Provide customers with ongoing tier-one support needs. Co-ordinate or refer customers to designated departments to resolve customer grievances and attend to customer needs.
- Attend sales meetings and tradeshows (up to 10% travel).
- Complete expense reports, sales reports, and other paperwork.
- Complete product and development training as required. Successfully pass related certification exams.
- Maintain customer records using automated systems and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Accuracy - Ability to perform work accurately and thoroughly.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Business Acumen - Ability to grasp and understand business concepts and issues.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Interaction - Ability to take care of the customers’ needs while following company procedures.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Reliability - The trait of being dependable and trustworthy.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Training - Ability to add value for our clients through product usage instruction.
Experience: Two to four years related experience
Computer Skills: Strong technical skills required including use of Microsoft Suite products and the ability to quickly learn new software tools.
Certificates & Licenses: None
Other Requirements: 2 or more years related experience in high-tech or service-related industry is strongly preferred.
Other Job Information (if Applicable)Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To build a diverse workforce Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Industrial Info Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
Job Summary
Full Time
$54k-74k (estimate)
05/25/2023
06/23/2024
industrialinfo.com
Sugar Land, TX
500 - 1,000
Related Companies
The job skills required for Client Services Representative include Client Service, Initiative, Written Communication, Products and Services, Time Management, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
02/20/2022: Colorado Springs, CO
The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
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The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
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The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
02/10/2022: Fresno, CA
Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.
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