POSITION SUMMARY

The Bilingual Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

OBJECTIVES

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

COMPETENCIES

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Customer service experience required.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Indy Hoods recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Benefits:

• Paid time off

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Data entry: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person