37 Help Desk Technician Jobs in Indianapolis, IN
IndyGo is Hiring a Help Desk Technician Near Indianapolis, IN
Job Description
Position Title: Help Desk Technician
Safety Sensitive: No
Supervisor’s Title: Manager – Technical Support
FLSA Status: Exempt
Department: Information Technology
Division: Technical Support
POSITION PURPOSE
The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7 pm). This role will respond to technical requests and issues created using the ticketing system. This person is expected to work independently and handle various IndyGo Information technology (IT) issues. This is an opportunity for an entry-level or technical support person to learn and advance their career. IndyGo IT champions secondary education and applicable training for career and role success.
* The salary range is $50,000 - $55,000 annually, commensurate with education and experience.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To succeed in this role, an individual must perform satisfactorily the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.
ESSENTIAL FUNCTIONS
Provide end-user support (Help Desk function.)
Manage and support remote employees and their related devices.
Support and troubleshoot Microsoft products.
Manage updates, patches, and configuration changes on hardware, Microsoft software, application transportation-based software, and others as assigned.
Introduce, integrate, and configure new technologies into the existing environment
Maintain and develop system documentation, policies, procedures, forms, instructions, etc.
Assign and maintain the equipment asset tag system.
Perform routine audits of systems and software.
Install and update desktops, laptops, cellular device
Job Summary
Full Time
$51k-62k (estimate)
06/23/2024
07/09/2024
indygo.net
INDIANAPOLIS, IN
500 - 1,000
1973
$50M - $200M
Related Companies
About IndyGo
The Indianapolis Public Transportation Corporation, commonly known as IndyGo, operates the public transit system for the City of Indianapolis, Indiana. IndyGo operates 28 fixed routes with about 5,000 stops throughout Indianapolis. The system carries approximately nine million passengers each year. While IndyGo service is focused on Marion County, certain IndyGo fixed routes extend south of the city into Johnson County. Commuter Express routes are also available on a demonstration basis.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
