12 Desktop Support Jobs in Plymouth, MA
InfiCare Software Technologies is Hiring a Desktop Support Near Plymouth, MA
- OS deployment and application using SCCM and Intune.
- Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
- Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
- Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
- Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
- Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
- Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
- Transfer user profiles, data, and settings to the new environment.
- Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
- Provide end-user training on the new features and functionalities of Windows 11.
- Document all support interactions and migration progress for future reference.
- Maintain a positive and professional demeanor while working with users during the migration process.
- Must be a self-starter and have good organizational skills.
- Good at troubleshooting skills and imaging
- Experience with the Ivanti ticketing tool will be a plus.
- Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.
- 6 years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
- 2 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
- Understanding of Windows 11 new features, feature updates, and industry best practice processes.
- Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
- Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
- Active technical certifications would be an asset.
- ITIL-Foundation and Agile experience an asset.
Job Summary
Full Time
$54k-67k (estimate)
06/07/2024
07/04/2024
The job skills required for Desktop Support include Troubleshooting, Customer Service, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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