Hi,
I am Saurabh Kumar in the process of identifying excellent employee for our client's needs. Please review the requirement that I have posted below & let me know if you would like us to present your resume.
Job Title: Help DeskLocation: Phoenix AZDuration: 6 MonthsNote - This is bilingual Spanish role.Job DescriptionThe Account Specialist provides day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing "white glove" customer service and satisfaction.
Responsibilities

• Provide day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities.
• Process service orders, answer questions, troubleshoot issues, maintain account information.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools like Salesforce, Knowledge Base, Right Answers.
• Maximize time spent in available status (timely return from lunches/breaks), being aware of the call board and teammates availability before getting up from desk.

Skills & Qualifications

• Overall, 3 years of work experience, which must include at least 12 months to 15 months of Service Desk Contact Center experience
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings and between different lines of business. Should also be ready to work in US shifts hours; 9 hours.
• Strong verbal and written customer service skills.
• Strong interpersonal and organizational skills.
• Prioritize and manage time effectively, while handling multiple priorities.
• Resolve customer issues in a timely and effective manner. Computer literate.

Education

• High School Diploma or equivalent

Working Conditions And Requirements

• Training and work location from office

Should you be interested, please send me a copy of your resume in Word/PDF format along with the following details ASAP.
Full NameCurrent Location:
Work AuthorizationSalary / Rate expectation:
Regards Saurabh KumarInfiCare Technologies | 22375 Broderick Drive #225 Dulles VA 20166 |
Direct: 703.652.4804 | saurabh@inficaretech.com
www.infiCareTech.com | www.infiCareHealth.com
https://www.linkedin.com/in/saurabh-kumar-33956a17a/
*Recipient of Annual si100 Award*The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation.
The esteemed list consists of companies that have made a mark in their area of expertise."