6 Technical Support Service Desk Jobs in Plano, TX
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Technical Support Service Desk
$52k-68k (estimate)
Full Time
2 Months Ago
InfiCare Staffing is Hiring a Technical Support Service Desk Near Plano, TX
Job Title: Technical Support – Service Desk
Location: Plano TX
Duration: X Months Contract on Mphasis Pay Roll
Job DescriptionCandidates with a minimum X years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.
Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of applications.
Technical Skills
Location: Plano TX
Duration: X Months Contract on Mphasis Pay Roll
Job DescriptionCandidates with a minimum X years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.
Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of applications.
Technical Skills
- Should have working knowledge and understanding of various Operating Systems (Unix/Windows), Middleware, Desktop, Laptop, VPN, APIs and FTP.
- Should have the ability to triage technical and non-technical client queries, read verbose logs, for IPs, URLs, etc.,
- Good to have understanding of
- Transmissions, firewalls, protocols, and security
- Various FTP communication technologies
- FTP transport and payload security technologies
- Cryptography settings (ciphers, KEX, HMAC)
- Application and system logs
- Effective business communication skills
- Active listening and probing skills
- Navigate through ticketing tools, procedures and knowledge base articles.
- Receptive for feedback and willing to learn
- Positive attitude and team player
Job Summary
JOB TYPE
Full Time
SALARY
$52k-68k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
11/03/2024
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