Summary: Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

A Certification or Network Certification-Required (MUST UPLOAD CERTIFICATION)

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Troubleshoot LAN & WAN environment: 1 year (Preferred)
• Imaging and deploying laptops: 2 years (Preferred)
• Desktop/laptop computer hardware support: 2 years (Preferred)
• Bitlocker encryption, antivirus, and malware/spyware removal: 1 year (Preferred)

License/Certification:

• A Certification or Network Certification (Preferred)

Work Location: In person