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Skills Required:
1. the principles, capabilities, and operation of modern data processing systems.
2. commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS.).
3. computer helpdesk operating procedures.
4. problem escalation procedures.
Skills in
1. line monitor diagnostic commands, using and troubleshooting personal computers, consoles, and related network equipment to resolve customer problems.
2. entering exact data for console commands.
3. performing system recovery in the event of a system failure as per procedure.
4. providing telecommunications support.
1. provide excellent and courteous customer service, even in high-stress or contentious situations.
2. follow detailed verbal and written instructions.
3. work effectively with customers, vendors, and other data processing personnel.
4. use good judgment and caution to ensure computer procedures are executed properly.
5. utilize technical reference manuals to resolve problems.
6. communicate effectively both orally and in writing with Department employees and customers.
7. analyze and troubleshoot hardware and software problems.
8. complete work activities using established procedures and guidelines.
9. complete work activities with minimal supervision. 10. take responsibility for actions.
Experience Preferred:
Requires one (1) year of experience in the operation of computer mainframes in a large(1,000 employee) organization and/or one (1) year of experience with at least onemainframe command such as: batchwork, TCPIP, Omegamon, or CICS.
Job Type: Contract
Pay: $26.86 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: On the road
Full Time
IT Outsourcing & Consulting
$56k-69k (estimate)
06/24/2024
08/23/2024
infinite-usa.com
CEDAR RAPIDS, IA
25 - 50
1997
Private
NITA INANI
$5M - $10M
IT Outsourcing & Consulting
Infinite Computing Systems provide innovative custom software solutions and IT services to business and government agencies.
The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Customer Service, Operating System, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.