Help Desk Technician

2222 W. Encanto Blvd., Phoenix, AZ, 85009 (Onsite)

Pay rate - $26/hr

Knowledge of:

1. the principles, capabilities, and operation of modern data processing systems.

2. commonly used commands for computer operating systems and software (e.g. MVS, JES2, Omegamon, Netview, VPS, TSO, VTAM, and CICS.).

3. computer helpdesk operating procedures.

4. problem escalation procedures.

Skill in:

1. line monitor diagnostic commands, using and troubleshooting personal computers, consoles, and related network equipment to resolve customer problems.

2. entering exact data for console commands.

3. performing system recovery in the event of a system failure as per procedure.

4. providing telecommunications support.

Ability to:

1. provide excellent and courteous customer service, even in high-stress or contentious situations.

2. follow detailed verbal and written instructions.

3. work effectively with customers, vendors, and other data processing personnel.

4. use good judgment and caution to ensure computer procedures are executed properly.

5. utilize technical reference manuals to resolve problems.

6. communicate effectively both orally and in writing with Department employees and customers.

7. analyze and troubleshoot hardware and software problems.

8. complete work activities using established procedures and guidelines.

9. complete work activities with minimal supervision. 10. take responsibility for actions.

Experience Preferred:
Requires one (1) year of experience in the operation of computer mainframes in a large(1,000 employee) organization and/or one (1) year of experience with at least onemainframe command such as: batchwork, TCPIP, Omegamon, or CICS.

Job Types: Full-time, Contract

Pay: $25.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 4 years (Required)
• mainframe: 1 year (Required)
• Batchwork or CICS or Omegamon: 1 year (Required)
• TCP/IP: 1 year (Required)

Ability to Commute:

• Phoenix, AZ 85009 (Required)

Work Location: In person