QC Analyst (Customer Service)

Title: QC Analyst

Client: State of FL

Job ID: 752590

Duration: 6 months

Location: 160 West Government St. Suite 514. Pensacola, FL 32502 (Onsite)

Interview Type: In Person Only

Bill rate: $22.10hr

Pay rate: $17.00hr

Position: 1

Slots: 3

Closing: 12/19/2024

Summary:

FL-DEA-Long Term Care Ombudsman Program-QC Analyst - This is an administrative and investigative position.

Job description:

FL-DEA-Long Term Care Ombudsman Program-Quality Control Analyst - If selected for employment applicant will be required to become a certified Ombudsman upon timeframe set by employer.
Dress Code: Business
Work Environment: Professional Business Office

Candidate Responsibilities:
* Answering phones and maintain phone log
* Enters complaint, case, and assessment information in web-based documentation system
* Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
* Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
* Imputing data into RTC Data Base
* Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
* Investigates and resolves long-term care facility residents' complaints
* Identifies significant individual and systemic problems affecting residents
* Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
* Conduct facility on-site assessments
* Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:
* 1 year of professional office experience
* Strong data entry and typing skills
* Attention to detail
* Knowledge of the rules governing Ombudsman investigations and assessments
* Ability to collect and analyze evidence
* Knowledge of basic investigative techniques, including writing accurate investigative reports
* Good organizational skills

Job Types: Part-time, Contract

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Administrative: 2 years (Required)
• Customer service: 2 years (Required)
• Healthcare: 2 years (Required)
• data entry: 2 years (Required)
• RTC data base: 2 years (Preferred)

Work Location: On the road

Salary : $16 - $17