Job Title: Refresh Technician
Duration: 24 Months

Slots: 2
Position: 1

Pay Rate: $33.53/hr on W2 All Inc

Bill Rate: $45/hr

Position Description:
The PC Refresh Technician’s role is to update and upgrade the agencies hardware and software throughout the Arizona Department of Transportation (ADOT) this position requires significant customer service background. These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT and will include travel to site throughout the state of Arizona. Duties Include: Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. Work with a team to accomplish the task of upgrading and deploying new equipment and software. Assist with multiple projects at various locations throughout the state of Arizona. This position will require daily travel to work sites and may include travel to diverse location within the state of Arizona, including possible multi-day and overnight stays.

Skills Required:
Strong customer service skills Excellent interpersonal, written and oral communication skills Advanced troubleshooting and problem solving skills Excellent self-organization and time management skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met *Resource will be working in a professional environment and will be held to a dress code standard *Position will require extensive travel. Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays

Experience Required:
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures Knowledge of Microsoft products including operating systems and Office Computer hardware configuration and repair knowledge Knowledge of Ethernet network topology to assist with troubleshooting network issues Knowledge of IT infrastructure industry standards and best practices Advanced troubleshooting skills Problem definition and alternative analysis skills Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 *Minimum 4 years of current working experience in an IT field *Must have a current AZ Driver’s license with a good driving record *Associate/Bachelor degree in a related field is preferred

Education Required:
*Associate/Bachelor degree in a related field is preferred.

Job Types: Full-time, Contract

Pay: $30.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ 85009 (Required)

Ability to Relocate:

• Phoenix, AZ 85009: Relocate before starting work (Required)

Work Location: In person