We are seeking a Director, Operations to lead project management and operational infrastructure initiatives for some of the biggest brands in influencer marketing. As a core member of the Business Operations team, you will partner closely with Client Solutions, Finance, Data Governance, and other operational teams to ensure our organization is set up for success. The Director, Operations develops and leads forward looking plans to drive growth and support business scale. They have a strong project management background, are data driven, possess the ability to think critically, and are solutions oriented. They provide thoughtful operational advice on potential risks and issues, proposes practical, responsive solutions, and drives recommendations through to implementation and results.

• Project manage strategic business-wide initiatives including directing operational activities, workflow development, and resource management as necessary.
• Review and refine our project management platform, Monday.com, including template development, integrations and daily maintenance.
• Interface directly with key senior stakeholders and critical client contacts
• Own all systems management and data integrity, acting as the lead point person across all business operations activities
• Oversee Salesforce; responsible for the accuracy and timeliness of data input, financial workflows, and supporting integrations.
• Work closely with Data Governance to ensure compliance and audit-readiness; regularly monitor and manage data from multiple sources, oversee data integrity and supporting workflows across all operational systems.
• Implement, evangelize, and enforce business procedures and operational workflows; building new and evolving processes to improve outcomes and support scale.
• Utilize quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
• Work cross-functionally across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
• Establish and manage cadence for business reporting; create and manipulate data, analyzing critical business metrics to help the organization manage performance.
• Lead and assist with special projects as necessary.

Being a Director, Operations requires:

• 8 years of demonstrated experience in business operations, resource management, and/or project management
• Expert skills in Salesforce and Monday.com
• Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
• Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
• Significant experience working cross functionally with legal and accounting teams with an understanding of broader business impact.
• Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
• Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
• A keen attention to detail with inherent motivation toward continuous improvement.

Bonus points if you:

• Have a bachelor's degree or equivalent experience.
• Have experience with Ironclad and NetSuite.
• Are a certified project manager.
• Have experience working at a startup.
• Are passionate about social media and influencer marketing.

Salary range:

$120,000 - $160,000