• Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications:

• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.

Skills:

• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Job Type: Contract

Schedule:

• Monday to Friday

Work Location: In person