18 it support specialist Jobs in harrisburg, pa
ICST, LLC is Hiring a Desktop Support - System Specialist Near Harrisburg, PA
Position Description: This position is responsible for providing desktop and end user support for the Department which consists of approximately 4000 users.
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands-on is required.
List of Skills:
- Thorough knowledge and use of ServiceNow or understanding of asset management system
- Expert knowledge and use of Windows OS and O365 Office products
- Excellent customer service awareness and communication skills
- Excellent troubleshooting and problem-solving skills
- Knowledge of hardware desktop, printer, scanner, video
- Knowledge of software installation, patching and troubleshooting
- Knowledge of imaging workstations using MDT and/or SCCM
- Ability to transport/lift boxes/equipment
- Ability to work independently and as a member of a team
- Knowledge of VPN setup, support and install
- Able to resolve technical issues with users over the phone
- Knowledge of active directory users and privileges
- Knowledge of wireless workstation setup and support
- Ability to think and act under pressure
- Good organizational skills
- Excellent professionalism
Job Summary
Full Time
$46k-57k (estimate)
06/15/2024
07/01/2024
i-cst.com
WINDHAM, ME
<25
1996
ASHOK NALAMALAPU
<$5M
IT Outsourcing & Consulting
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About ICST, LLC
iCST breathes and lives excellence. Our clients and consultants represent the best, brightest and most innovative people and organizations in Maine, the US and internationally. For over twenty years our clients have relied on iCST as a trusted consultant to provide key software solutions and IT staffing during critical growth period and IT development projects. Our consultants represent the leaders in their respective IT disciplines ready to contribute on short, long term or permanent engagements. Our high standards and commitment to quality and on-time delivery have gained iCST national and i ...
nternational awards. Our process is simple. It is about understanding. We spend the time and effort to get to know our client and candidates. iCST works closely with our business partners to thoroughly understand and match business requirements and soft skills with our extensive local, national and international candidate and contractor database. We recognize employees and internal contractors are critical to the success of our business partners so we provide a multi-layered screening process to ensure we are providing the highest quality, effective and tailored solution for your business. We are always looking for exceptional companies and talent in the market today. We welcome the opportunity provide you the solutions you need and connect you with the best businesses and resources available. Our solutions help top-line revenues for our clients and new opportunities for our consultants. The IT business is not waiting and nor should you, contact us today!
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